Help
Questions, answered
Everything the studio is asked most often. If your question is not here, write to us — a person answers, usually the same day.
5 questions in ordering
Ordering & personalization
Can I see it before you make it?
Yes — that is how every order works. Once you have uploaded your photo and chosen your options we render a preview. Nothing goes to the bench until you have looked at it and approved it.
How many changes can I make to the preview?
As many as you need. There is no limit and no charge. We would far rather render it six times than remake it once.
Can I order without creating an account?
You can — add to your bag, upload your photo and check out as a guest. You get a link to track the order. An account just means your uploads and previews are saved for next time.
Do you do two pets in one piece?
Not in a single outline — two heads read as a smudge at small sizes. We do make pieces with two separate panels. Email us and we will tell you which formats work for your animals.
Can I change my engraving after ordering?
Any time before you approve the preview. Once you approve it the piece goes to the bench, and changing it after that means remaking it at cost.
Still not answered?
Ask us directly — about a date, a photograph, a material, or whether an idea will actually work at the size you want.