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Questions, answered
Everything the studio is asked most often. If your question is not here, write to us — a person answers, usually the same day.
4 questions in returns
Returns & guarantees
Can I return a personalized piece?
Not for a change of mind, because it was made specifically for you and cannot be resold. But if what arrives does not match the proof you approved, we remake it at our cost. No argument.
What if I do not like the proof?
Tell us what to change and we will do it again, as many times as you like. If it never gets there, say so and we will refund you instead of making something you do not want.
What if it arrives damaged?
Email hello@pawcreator.com with your order number and a photograph within 30 days. We will remake it and send it out on express at our cost.
Can I cancel?
Any time before you approve the proof, for a full refund. After that the piece is in production and we cannot stop it.
Still not answered?
Ask us directly — about a date, a photograph, a material, or whether an idea will actually work at the size you want.