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Questions, answered
Everything the studio is asked most often. If your question is not here, write to us — a person answers, usually the same day.
4 questions in photos
Photos & artwork
What kind of photograph works best?
A front-on or full-profile shot, taken at your pet's eye level, in daylight from the side. At least 800 pixels on the shorter side. A phone photo is genuinely fine — we redraw every outline by hand anyway.
My pet has passed away and my only photo is old. Can you still use it?
Yes, and it is most of what we do. Age, grain and a slightly soft focus are all workable. Upload what you have and we will tell you honestly whether it will engrave well before you pay.
Can I upload more than one photo?
For a single-profile piece, one clear photograph is better than several. For pieces that carry two animals, upload one photograph per panel — each has its own upload slot.
What happens if my photo is not usable?
We email you within one working day, tell you exactly what is wrong, and suggest what to try instead. Your order sits still until you send something that works. If we cannot make it work, you get a full refund.
Still not answered?
Ask us directly — about a date, a photograph, a material, or whether an idea will actually work at the size you want.